Noemi Carbonero

Noemi Carbonero is a visionary entrepreneur with an extensive background in the application of artificial intelligence and technology for smart and sustainable tourism. Founder of Málaga My City, one of the most influential digital communities in the province, and creator of AMALia, the first AI designed to provide real-time personalized recommendations on events, restaurants and accommodations, Noemi has revolutionized the way locals and tourists discover authentic experiences.

Her passion for communication and innovation has led her to lead high impact projects within the technological and entrepreneurial ecosystem, being recognized with awards such as the First Digital Social Innovation Award 2024.

In this module, Noemi will share her experience in implementing technology to improve the customer experience, showing practical strategies and digital tools that can transform the way companies interact with and engage their audience.

Topics to be addressed in the training:
Personalization of the customer experience through AI and data.
Loyalty strategies in the digital environment.
Use of technological tools to optimize communication with customers.

With her dynamic and innovative approach, Noemi will bring a practical and applicable perspective, helping participants integrate effective technology solutions into their businesses.