Fourth Classroom Training Module
Creating and Using Chatbots
December 10 to 13,
From 16:00
to 20:00
From 16:00 to 20:00
Marbellup
C\ Padre Paco Ostos S/N
Module contents
Module structure
Description: Chatbots, programs designed to simulate conversations with users through automated conversations with users through automatic messages, have become a key tool to improve have become a key tool for improving customer interaction.with the customer.
This module focuses on the design process, development and implementation of chatbots, including for those without previous programming experience.
You will learn how to create a wizard that can handle common queries, assist with website navigation, and offer navigation, and offer instant support, all contributing to an optimized user experience and optimized user experience and increased operational efficiency. operational efficiency.
You will learn how to create a wizard that can handle common queries, assist with website navigation, and offer navigation, and offer instant support, all contributing to an optimized user experience and optimized user experience and increased operational efficiency. operational efficiency.
Learning Objectives:
● Understand what a chatbot is and how it can improve care.
and operational efficiency.
● Learn the process of designing a chatbot, including the
definition of their personality, tone, and the types of questions they will ask.
can handle.
● Develop practical skills in the implementation of a
chatbot using platforms that do not require knowledge of
coding.
● Analyze and tune the chatbot performance based on the
real feedback from users.
● Learn the process of designing a chatbot, including the
definition of their personality, tone, and the types of questions they will ask.
can handle.
● Develop practical skills in the implementation of a
chatbot using platforms that do not require knowledge of
coding.
● Analyze and tune the chatbot performance based on the
real feedback from users.
Key Activities:
● Chatbot Design: Participants will design a chatbot that will. reflect the voice and values of their brand, identifying the frequently asked questions it should be able to frequently asked questions it should be able to answer.
● Development and Implementation: Using a user-friendly chatbot creation beginner-friendly chatbot creation platform, such as Chatfuel or ManyChat, participants will create and deploy their chatbot in a test environment. in a test environment.
● Feedback Analysis: Feedback will be collected from real users and analyzed to make will be collected and analyzed to make adjustments to improve the chatbot’s functionality and usability of the chatbot.
Expected Result: At the end of the module, participants will have a functional chatbot implemented on their website or platform. functional chatbot implemented on their website or social media platform, able to social media platform, capable of handling basic customer interactions.
This chatbot will not only improve the customer experience by providing instant answers 24 hours a day instantaneous responses 24 hours a day, but it will also reduce the manual reduce the manual workload, allowing staff to focus on more complex tasks and staff to focus on more complex tasks, thus improving overall business efficiency. overall business efficiency.
Days
Hours
Minutes
Seconds
Complete the form to confirm your attendance
December 10-13
