Sixth Marbellup Training Module

In an increasingly competitive marketplace, delivering an exceptional customer experience is crucial. This module explores how technology can be used to personalize the customer experience, improve communication and foster loyalty.

Learning Objectives:

● Identify current customer expectations in terms of digital experience.
● Explore technology tools that can enhance the customer experience.
● Implement tangible improvement in customer experience using technology.

Key Activities:

● Evaluation of current customer experience and areas for improvement.
● Implementation of a technological solution to improve customer service.
● Measuring the impact of improvements on customer satisfaction.

Expected Result:

Participants will have implemented a technological solution that improves the customer experience in a specific aspect, thus increasing satisfaction and loyalty towards their brand.